Greg Randall has worked alongside and driven growth for hundreds of retailers over the last 20 plus years. Greg's specialty is taking the eCommerce channel and changing it in a way where it drives more revenue online and activates business-wide growth.
Greg is a globally recognized thought leader in Customer Experience Design planning, eCommerce Best Practices and has published five books on this subject matter.
What makes Greg unique is in data analysis and stitching together data from multiple sources to provide a holistic view of the customer and what they want from a Retailer or B2B. This plays a key role in decision-making.
In Greg's 20 years of leading business change, he has analyzed billions of data sets and interviewed thousands of frontline retail employees. This has provided Greg with a powerful and accurate perspective of what works and what does not.
Greg founded and runs The eCommerce Academy, a customized learning program designed to turn people into powerful eCommerce Leaders.
The combination of Greg's experiences, how he uses data, and his industry-leading knowledge in eCommerce Best Practice, forms the foundation to how he drives success for all his clients.