Welcome to Comma Consulting

Your digital strategy partner

About Comma Consulting


Greg Randall offers a range of eCommerce/Digital consulting services, perfected from years of rolling up his sleeves and doing the work.

Greg's hands-on approach and his international experiences makes him unique and enables him to deliver world class solutions to businesses.

Greg's ability to fix under performing digital channels is unmatched, and is why he has a strong reputation and is in high demand.

Learn more about Greg's background, skills and experiences.



Greg Randall has worked with organisations of all shapes and sizes all over the world. Greg's experiences spans multiple industry types: retail, travel, telcos, insurance, utilities, and finance.

The brands you see here are a small example of some the brands Greg has worked with (or continues to work with).

Read some client testimonials (below) or click here to see more brands Greg has worked with.

See more clients
Published Author

Published Author

Greg is a published author in customer experience design principles and eCommerce/Digital best practice.

Greg's first book on the 10 principles to best practice customer experience design is on sale on Amazon (click here to see his book).

After years of research and the analysis of hundreds of millions of behavioural sessions, Greg has also written a 5-book series documenting the best practice end-to-end customer experience design.

The first two books are now published by Power Retail. Click where to learn more about book 1, Homepage Best Practice.

Click here to learn more about book 2, Main Category Best Practice.

Digital Consulting Services

Digital Consulting Services

The digital consulting services Greg Randall offers are varied and customised to the specific needs for each client. There is no such thing as a "cookie cutter" approach to building and/or repairing underperforming digital channels.

Below a list of examples of some of the services Greg Randall provides:

  1. eCommerce Consulting
  2. The RFP process
  3. Digital Audits
  4. Customer Experience Design
  5. Strategic planning
  6. Omnichannel retailing
  7. Magento eCommerce Consulting
See More Digital Services
About Greg Randall

About Greg Randall

"Comma" comes from the names of Greg's two kids (Cole and Emma). That's it...nice and simple. Greg is all about not over-complicating things. Your digital channel should be no different.

With Greg comes senior, international experiences:

  1. Greg has been trained in customer experience design by globally recognised specialists in this field.
  2. Greg has deep knowledge and understanding of all world leading enterprise eCommerce technologies which enhances his plans and the implementation of the plans.
  3. Greg writes for Econsultancy (based in the UK) and Power Retail (based in Australia).
  4. Greg is a member of the Econsultancy Faculty, a group of international specialists who service global brands.
  5. Greg is a member of the Institute of Directors where he provides senior level guidance at Board level.
Learn more about Greg

What others had to say

Testimonial by Angela Lee Digital & Social Media Manager at Swanndri

"Key to our new success!"

Greg's ability to implement his strategic plan has been the key to our new success in the digital channel.

Angela Lee
Digital & Social Media Manager at Swanndri
Testimonial by Nick Montague-Brown Owner of Outdoor Action

"Unparalleled Vision and Knowledge!"

Greg has an unparalleled vision and knowledge of how and where to take an online business to ensure its future success, we are very lucky to have worked with Greg and look forward to continuing to do so with our growth into the future.

Nick Montague-Brown
Owner of Outdoor Action
Testimonial by Mark Jenner Head of Digital at Telecom/Spark

"Simply outstanding!"

His analysis was thorough, insights penetrating and recommendations accurate, actionable and pragmatic.

Mark Jenner
Head of Digital at Telecom/Spark