This article talks high level about the impacts Greg Randall made to this large well known kiwi brand
Greg Randall has been featured in Retail and Business magazines both locally and internationally. Greg also writes articles regularly for Econsultancy, the global leader in publishing best practice digital/eCommerce content. Greg is currently in the middle of writing a book for Econsultancy.
Below is a selection of articles Greg Randall has created to help retailers around the world improve their retail experiences.
This article showcases the webinar presentation I did with Power Retail Australia on the best practice homepage.
This article pulls together research to assist international retailers understand the retail dynamic of Australia.
A UK report has found 60% of 25 to 34 year olds who are online prefer to speak to retailers via chat technology.
The research team from Econsultancy recently asked me if CRO services are still relevant. This article is my response...
Retailers here the "Customer Experience Design" buzzword, but what does the process look like? This article spells it out.
Tagged as Customer Support
Final part of a 5 part series on what it takes to create amazing online experiences.
Part 4 of a 5 part series on what it takes to create amazing online experiences.