Learn what loyalty means to consumers and what great loyalty relationships look like between a retailer and a customer.
Greg has been featured in Retail/Business magazines both locally and internationally. Greg is part of the award winning team of analysts and eCommerce experts who write for Econsultancy Europe, the global leader in publishing best practice digital/eCommerce content. See all of Greg's articles on Econsultancy here.
Greg also writes for Power Retail Australia, the leading publisher of digital/eCommerce best practice content for online retailers.
Greg Randall's second book in a five book series talks about main category pages and how the add value in consumer journeys.
Power Retail interviews Greg Randall on the release of Book 2 (of a five book series). This book is on main category pages.
Service Design – how employees, tools, and processes contribute to creating amazing online experiences
Do you think your organisation is TRULY customer centric? Read this article to find out what customer centricity looks like.
Are you a creative suffering from client's subjective opinions when redesigning experiences for their online channel?
After 20 plus years of creating amazing online experiences, there is a science to how to construct a homepage that works.
Retailers love their short "stylish" product titles. Learn the short and long term benefits to long descriptive titles.
Barclays Bank and Greg Randall working together - researching the importance of payment gateways in checkout experiences
Barclaycard was looking for an international subject matter expert in eCommerce to write a best practice checkout guide.
Bed Bath & Beyond - Laying down a best practice foundation and igniting their digital channel performance beyond expectation
Learn how Bed Bath & Beyond went from being considered to be digitally behind, then shift to being the leader of the pack.
Don't under estimate the influence and impact the executive team has on creating amazing online experiences.