Greg Randall's second book in a five book series talks about main category pages and how the add value in consumer journeys.
Tagged with Customer Experience
Here are some articles that we tagged with tag CUSTOMER EXPERIENCE
Service Design – how employees, tools, and processes contribute to creating amazing online experiences
Do you think your organisation is TRULY customer centric? Read this article to find out what customer centricity looks like.
Don't under estimate the influence and impact the executive team has on creating amazing online experiences.
A recent article was written on how department stores cannot be saved by data.This is not true, so I responded to the author.
This article pulls together research to assist international retailers understand the retail dynamic of Australia.
A UK report has found 60% of 25 to 34 year olds who are online prefer to speak to retailers via chat technology.
Final part of a 5 part series on what it takes to create amazing online experiences.
Part 3 of a 5 part series on what it takes to create amazing online experiences.
Part 2 of a 5 part series on what it takes to create amazing online experiences.