Everyone knows the future of retail is delivering amazing online experiences across all available touch points (including physical retail).
Though this appears not to be such a big secret, very few are achieving it. Over the 15 years of working with hundreds of retailers and alongside international specialists, Greg Randall has developed a proven methodology that outlines the planning process required to create a customer experience design.
Because today's consumer is completely in control of his/her information gathering and/or buying journey. The consumer is now more loyal to his/her own intent and will leave a retailer if the experience is irrelevant and sub standard.
To gain an understanding of how Greg Randall can deliver a high standard of customer experience design planning to your organisation, read his book on how to create amazing online experiences, now available for sale on Amazon.